If something in Casa Layer is blocking desk or ops work, reach the team through the channel your hotel already uses with Casa Layer.
How to get help
Use the first option that matches how your hotel was onboarded:
In-product messenger in Casa or the Help Center, when it is enabled for your workspace
Your Casa Layer success or onboarding contact, using the email or shared thread already in place
[email protected] for general routing when no other channel is assigned
If you are mid-incident at the desk, say so in the first line. Include the property name, what staff cannot do, and whether Guest Lookup, Master Profiles or a connected source is involved.
What to include
Helpful requests usually contain:
Property Group or property name
Who is affected (role and roughly how many staff)
What you expected versus what you saw
When it started
Screenshots with guest personal details minimized where possible
For Guest Lookup: Chrome version, allow-listed domain, and whether Options → Test connection succeeds